Faqs

TradeFills offers 5 types of accounts

• Standard Account
• ECN Account

To read the complete specifications of each trading account, please go to the “Trading” menu on the website.

TradeFills has 5 account types including promotion accounts

This is one of the most frequently asked questions. The difficult part in understanding ECN and STP meanings is that those have been interpreted differently by many people. There are three main business models used by CFD Trading brokers which differ by the way the transactions are handled, and orders are executed: ECN, STP and Market Makers.

ECN: ECN stands for ‘Electronic Communication Network’ which is simply a technical term that is used to describe how banks and liquidity providers connect to each other to form a bid and offer price. In the CFD Trading industry, it can be used to identify providers who use this type of pricing mechanism to offer raw interbank pricing to retail traders. Under this model your broker will stream raw prices and your trades will be offset with another client, a liquidity provider or held internally by the broker. This usually results in faster trade execution. This is distinct from order execution that may result in an offsetting order placed with a liquidity provider.

STP: This term stands for ‘Straight Through Processing’ and is used when a CFD Trading and CFD provider processes all trades at market prices obtained from a liquidity provider, this price is simply passed on by the broker. This is not dissimilar to the ECN pricing model in that the price is not altered and there is no dealing desk intervention when the trade is processed, hence it is known as STP.

We consider ourselves to be a CFD Trading provider offering the ECN pricing model as we source our pricing from external unrelated liquidity providers, these prices are passed onto you with no dealing desk intervention. To provide you with better price certainty and to ensure fastest execution speed we do not offset each and every position with our liquidity providers. We do this to provide you with a better overall trading experience.

Opening an account is simple. Click on the Open a Live Account link and complete your application form.

After you have filled out the form, you will be required to upload your Photo ID and Proof of Address document from inside your client portal which will be processed by our Compliance Team.

After your account is verified by our Compliance Team, you will be able to create a trading account of your choice and start trading.

Check out the complete list of funding options from here.

TradeFills is a privately owned company which comprises of individuals with over 30 years’ experience in derivative products. TradeFills founders are dedicated to becoming one of the largest and the most trusted CFD provider.

TradeFills is regulated by the Financial Conduct Authority (FCA) of Saint Vincent & the Grenadines with the registration number 26568 BC 2021. The objects of the Company are all subject matters not forbidden by Business Companies (Amendment and Consolidation) Act, Chapter 149 of the Revised Laws of Saint Vincent and Grenadines, 2009 in particular but not exclusively all commercial, financial, lending, borrowing, trading, service activities, the participation in other enterprises. To provide brokerage, training and managed account services in CFD, commodities, indexes, CFDs and leveraged financial instruments.

TradeFills diversify the client money in segregated client trust accounts across multiple banks to reduce the credit risk and counterparty exposure.

We only collect personal information which is reasonably necessary to provide you with quality products or services, conduct identification checks to meet our legal regulatory obligations and combat fraud. We do not sell your personal information to any third party for marketing purposes. Our privacy policy document outlines how we handle our customers’ personal information in detail.

TradeFills does not charge a commission on commission-free account; instead, we mark up the spread received from our liquidity providers. TradeFills pure ECN Account shows the raw interbank spread received from our liquidity providers. On this account we charge a fixed commission.

TradeFills provides maximum leverage of up to 1:1000 in all types of accounts.

The opening and closing times of TradeFills prices are:
Opening time: 00:01 Server Time (Monday)
Closing time: 23:57 Server Time (Friday)
Please note the trading times of certain instruments may vary. Please check Trading Hours for more information.

TradeFills rollover occurs at 00:00 Server Time.

TradeFills offers its customers several ways of depositing funds into their trading account. Common deposit methods include B2BinPay (Crypto Deposits) and Online Banking. Our funding page provides further information about each method that we offer.

Opening an account is simple. Click on the Open a Live Account link and complete the account application form after which you will receive your client area login credentials.

When Logging in to your client portal the first time, you will be required to upload your KYC documents. After your documents are verified by our compliance team, you will receive an email that your account profile is now verified after which you will be able to create a live trading account from inside the client portal.

Under the Anti -Money Laundering Act 2020, TradeFills is required to verify your identity before opening a trading account for you.

Identification must be provided in the form of photo ID and proof of address to enable us to verify your identity.

Photo ID (National ID Card, Passport)

• Must be clear and visible
• Must be issued by a government agency
• Name, signature, expiry date and date of birth* must be clear

* Please note that TradeFills does not accept account applications from any persons under the age of 18
Proof of Address (Bank Statement, Utility Bill)

• Must be no older than 3 months
• Must show the same name and address as your account application

Our anti-money laundering policy contains further information regarding our identification requirements.

No, TradeFills does not pay interest on account balances in any CFD.

No, TradeFills does not accept US clients. U.S. CTFC regulation prevents U.S. clients from trading with brokers outside the U.S.

No, you will not be charged any account inactivity fees.

While demo accounts and live accounts provide similar trading experiences, the demo accounts are predominantly used for familiarizing yourself with the trading platform and educational purposes only. We do not guarantee that the performance of a demo account will be exactly the same as that of a live account as our demo accounts are not connected to our live trading environment.

When you trade with us, you are trading with TradeFills as principle, this is the case with all CFD Trading and CFD providers globally.

We do not operate a proprietary trading book, we source our prices from external unrelated liquidity providers or directly, these prices are then passed onto you with no dealing desk intervention.

TradeFills streams prices from its liquidity providers, who, in their turn, derive those prices from the market (or exchange) in the case of Stocks CFDs and from banks and non-bank liquidity providers in the case of CFD Trading. The source of the underlying market price may vary for each product.

Although TradeFills prices come from its liquidity providers and TradeFills is not practically involved in the making of the price, simply streaming prices which it receives, the prices nonetheless become TradeFills prices when it provides them to its clients to trade on. This is the case for all derivative products which TradeFills offers to its clients.

The prices we offer are streamed through various liquidity providers.

TradeFills margin stop out level on all trading platforms is 25%, which means that if your account’s margin level drops to or below 25% of the margin required, the system will start closing your open positions automatically.

TradeFills does offer negative balance protection on all the account types.

TradeFills uses a market execution model. A market execution model means that all trades and pending orders are filled at the prices we stream on the platform at the time an order is placed.

To add funds to your demo trading account, go to Account Overview under the ‘Accounts’ section of your secure Client Area. Scroll down the page to go to your ‘Demo Accounts’ section. Click on the demo account you would like to add funds in. You can add virtual money to your demo account by clicking on the ‘Add Funds’ options.

Unfortunately, we are unable to offer you a personal trading advice that may impact your trading decisions. Trading Derivatives may not be suitable for all investors, so please ensure that you fully understand the risks involved and seek independent advice if necessary.

CFD Trading, or the ‘CFD Market’, is the largest financial market in the world, with a daily average turnover of approximately US$4 trillion. CFD Trading is the simultaneous buying of one CFD and selling of another. The price of CFD is floating and dependent on supply and demand. Foreign exchange is always traded in pairs, for example EUR/USD or AUD/USD.

CFD Trading is not exchange traded, unlike the stock and futures markets. CFD Trading is traded on an over the counter (OTC) basis with no central exchange between banks, governments, hedge funds and private investors.

CFD Trading traders can use a variety of risk management strategies. The most common form of risk management is the use of stop loss and limit orders. Stop loss orders can be set within the MetaTrader platform and are often used to force the closure of a position at a predetermined price in order to limit any potential loss. Limit orders work in much the same way as stop loss orders; however, they allow a restriction to be placed on the maximum price paid.

The chart time on MetaTrader platform reflects server time, which cannot be changed.

If you hold open a position over Wednesday night, the amount added or subtracted to your account as a result of the swap rate charged is three times the usual amount. Triple swap rates are charged in the rollover period on Wednesday night to account for the settlement of trades over the weekend, during which no swap rates are charged due to the market being closed.

you must first download the MT4/MT5 mobile application from the apple or android stores. Once this is downloaded and opened, follow the steps below:
1. Go to ‘Settings’
2. Click on ‘Manage Accounts’ or ‘Settings’
3. Then click on the small plus sign or select ‘New Account’
4. Then select ‘Log in to an existing account’
5. Search for the broker’s name
6. Select the server your account was set up on
7. Enter your login credentials and password
8. Click on ‘Sign In’

No, you cannot directly install an EA script or indicator on the mobile version.

As you are trading leveraged CFD products, you will be able to open positions that are larger than your account balance. This means that a smaller move in your favor will result in a larger profit and a smaller move against you will result in a large loss. If the price of the CFD you are trading gaps or moves against you quickly, it is possible that you could lose more than your account balance.

Although we will attempt to close your position when the margin level falls to 50% of the required margin (stop out level), we cannot guarantee that your account will not enter into a negative balance. You will be in margin call when the margin level drops below 100%; at this point, you will see the position change colour in your trading platform. This is an indication to take appropriate measures by either reducing the exposure or adding additional funds to the trading account. If the margin level drops a further below 50%, the platform will automatically start closing out positions.

An investor password is a read-only password that you may use to build and analyze your account’s portfolio. Getting an investor password is easy. Simply open the MT4/MT5 platform.
Go to ‘Tools Options, Server’, and select ‘Change’. Enter your current (master) password, tick ‘Change Investor’ (read-only) password and enter your desired password.

A free margin is the amount of funds you have available in your trading account that can be used to open more positions or cover losses of open positions. If your trades are making a profit, you will see your free margin increase.

In CFD trading, ‘gapping’ typically occurs when the CFD reopens for trading after a weekend/rollover. Gaps are usually caused by low liquidity in the market. It is possible to retrieve the missing data by refreshing the chart if the gap has occurred because the chart has not updated correctly.

The ‘market is closed’ error message means you are trying to trade outside of the product’s trading session. To check the trade hours of a product, please right-click on the product in the Market Watch window and select ‘Specifications’, which will open a new window with the trading hours of the selected product.

Different instruments have different trading hours attached to them. For detailed information on the trading hours for different products, you may refer to our Trading Hours page.

We offer 24/5 crypto trading. Please refer to the Trading Hours page for information on the trading hours.

You receive your MT4/MT5 password when you first open your trading account. For security reasons, we recommend that you change the password when you first access your account. You may also lose or forget your password and need to reset it.

To change the password on the platform, select the ‘Tools – Options – Server’ tab and then the ‘Change’ button.
Enter your current password and make sure ‘Change Master Password’ is checked.
Enter your new password, ensuring it is a minimum of five characters long and is a combination of upper- and lowercase letters and digits. Confirm the password in the second box and select ‘OK’. The change was successful if no error messages appear.

If you have forgotten or lost your password, you can reset it via your Secure Client Area. Sign in and select ‘Account Overview’ from the ‘Accounts’ section, select the live account you want to reset the password for, and ‘Change Trading Account Password’. Enter and confirm your new password and select ‘Save’. You will also receive an email confirming the change was successful.

TradeFills has 5 account types including promotion accounts

TradeFills margin call level is 50%. This means that you will receive a margin call when your equity is 50% of the margin required on your open positions. Equity is calculated as (Balance + Open Profit/Loss).

TradeFills margin stop out level is 25%. This means that if your free margin falls below 25%, then your positions will be automatically closed. MetaTrader will automatically close them in order of the largest losing position to the smallest.

The margin stop out level is calculated using the following formula.
Margin level = equity / used margin x 100%
= margin level %

A ‘long’ position is much the same as entering into a BUY transaction, conversely a ‘short’ position is much the same as entering into a SELL transaction.
By way of example if you BUY 1 standard lot or 100,000 units of EUR against USD you are entering into a ‘long’ position. If on the other hand you sell 1 standard lot of 100,000 units of AUD against USD you are entering into a ‘short’ position.

You can keep your positions open for an indefinite period of time as long as there is no expiry attached to the product contract.

Yes, you may log in to multiple accounts on one platform using the MT4/MT5 Multi Terminal. You may also install several instances of the MetaTrader platform for each login.

Yes, it is possible to log in to your MetaTrader account with the same username and password at the same time on different computers.

Market orders are submitted at the current market price; however, these may not necessarily execute at the price requested. The trader executes these orders with a volume and price offered by the CFD provider and they will be filled at the best available bid/ask for the size (volume) the trader is trading. Market orders generally allow for the faster execution of orders without any requotes.

It is an instruction from an investor to buy a certain amount of an asset. A buy order opens at the asking price and closes at the bid price.

It is an instruction from an investor to sell a certain amount of an asset. A sell order opens at the bid price and closes at the ask price.

When a trader wishes to buy (or go long) below the current market price, a buy limit order is placed, which gets executed when the market dips and touches the requested price, that is, if the ask price on the platform drops to a level equal to or lower than the specified buy limit price.

When a trader wishes to sell (or go short) above the current market price, a sell limit order is placed, which is executed if the bid price on the platform rises to a level that is equal to or higher than the specified sell limit price.

When a trader wishes to buy (or go long) above the current market price, a buy stop order is placed, which is executed as soon as the ask price is found equal to or higher than the specified ‘stop’ price.

When a trader wishes to sell (or go short) below the current market price, a sell stop order comes in place, which is executed as soon as the bid price is found equal to or lower than the specified ‘stop’ price.

The stop limit order is a type of order that is executed at a specified or a better price after a given stop level is reached. As soon as the stop price is reached, the stop limit order becomes a limit order to buy or sell at the limit price or the next best available price.

A trailing stop is a type of stop loss order attached to a trade that moves as the price fluctuates. It is designed to lock in profits or limit losses as a trade moves favorably by a certain number of pips, as set by the investor. It is important to note that trailing stops only move if the price moves favorably. Once it moves to lock in a profit or reduce a loss, it does not move back the other way.

TradeFills MetaTrader platforms handle the hedged positions differently. On the platform, if the account is perfectly hedged and does not require any margin, the positions will remain open.

Account verification usually takes a few minutes but can take a couple of hours in some cases. If you have not heard back from our accounts team regarding the current status of your account application via email, we suggest you visit our live chat support or email us at [email protected].

Yes, you can. As part of our Know Your Customer (KYC) procedure and Anti-Money Laundering (AML) requirements you are required to provide us with your identification. To ensure that your account application is approved, please submit the documents as outlined below in addition to providing the ID for each director.

Company Information
1. Copy of your company’s constitution or articles or incorporation
2. Certificate of Incorporation
3. Details of directors and shareholders
4. Company proof of address (utility bill or bank statement no older than 3 months)

All proof of residence documents must be no older than 90 days.

Traders of Islamic faith can apply for Islamic accounts during the account opening process as well as after the account has been created. From your client portal, go to Account Overview and select the MT4/MT5 account you wish to convert in to swap-free. After clicking on the trading account, you will find the option of Swap-free. Tick on it and our team will convert your trading account to swap-free and inform you via email.

To update your residential address details, please contact us using your registered email at [email protected] including your latest residential proof of address stating your name and new address. The address document must be no older than 90 days.

Should you wish to update the details of your account, such as account name, phone number or email address, please send us an email at [email protected]. We will also require you to resubmit your Proof of ID and Proof or Address documents so that we can verify that it is you requesting the changes.

Documents must be uploaded via your Secure Client Area

You trading account details can be found under the account details from inside your Client Area, you can also find this information in the email we sent you when you opened your trading account.

You are able to create additional demo or live accounts from within your Client Area.

Yes, you can transfer funds between your trading accounts from inside your Client Area.
Internal transferring of funds from bonus trading accounts to any other live trading account is not allowed.

No, we only process withdrawals during business days.

Typically, a failed deposit occurs as a result of insufficient funds in the depositing source (e.g. credit card, Paypal, etc), an incompatible card (e.g. American Express), restrictions applied by your financial banking institution or the incorrect card details being used. Should a deposit fail after all the above have been checked, we recommend you contact the financial institution you are attempting to transfer funds from.

You can request a change to the leverage applied to your account from your Client Area. You simply select the account number and new leverage, then submit your request.

No, there are no fees for transferring funds between your trading accounts. If you are transferring to a trading account in a different CFD, you should be aware of the CFD conversion rate, which you will need to agree to proceed with the transfer.

TradeFills do not offer any bonus or promotions.

TradeFills allows clients to open an account with as little as USD $5 or CFD equivalent.

TradeFills have invested heavily in technology and established strong relationships with some of the largest and most reliable pricing providers in the market.

Trading Instruments in MT4 and MT5: CFD Trading, Metals, Indices, Energy, Stocks, Crypto CFD

We also strongly suggest to thoroughly read our Account Terms available for the attached costs, risks, and your responsibilities before deciding to trade with us.

Where Execution Matters
TradeFills was founded by a team of experienced traders and IT experts with a shared dedication and commitment to improve the world of online trading. Stressed out by delays in executions, high spreads, and poor customer support, we set out to provide traders around the world with high-end technology, lowest spreads, and full transparency to help them master their trades.
For additional information about TradeFills, please visit the About Us page.

TradeFills holds client money in segregated client trust accounts with AA rated banks and are not in any way used to pay company expenses or to finance day to day operations of the company.

TradeFills holds client money in segregated client trust accounts with AA rated banks. TradeFills complies with the Client Money Handling Rules of Saint Vincent & the Grenadines and employs strict policies and procedures regarding the maintenance and operation of these accounts.

Yes, we take the privacy of our customers extremely seriously and we have in place policies and procedures to safeguard the information we request. You can view our privacy policy which outlines how we handle your personal information.

Should your account security be compromised, we suggest you change your trading platform and Client Area passwords immediately. We recommend you store your passwords securely and not on a shared or public device. Should you become aware of a security breach, we recommend you change your passwords and contact us immediately to notify us of the incident.

TradeFills allows you to open multiple trading accounts. You can open an additional trading account via your Client Area. However, you cannot open the same account type twice. For Example, you can open a Cent Account and ECN Account, but you cannot open two Cent Accounts or two ECN Accounts at the same time.

The trading hours for gold (XAUUSD) are:

• Opening time: 01:02 Server Time
• Closing time: 23:57 Server Time

The trading hours for silver (XAGUSD) are:

• Opening time: 01:00 Server Time
• Closing time: 23:59 (Friday 23:57) Server Time

TradeFills offers extensive online education. In addition, we regularly conduct educational webinars on a variety of topics. Webinar dates and times are notified to the clients through email.

TradeFills offers over 500+ CFD pairs, including cryptoCFD.

Along with CFD, TradeFills also offers CFDs in precious metals, commodities, indices, U.S. shares and cryptoCFD.

When funding your account with TradeFills, your deposit will appear instantly in your trading account.

For international bank wire transfers, please allow up to three to five working days.

You can submit a withdrawal request from within your Client Area. All withdrawals received before 2PM GMT+2 will be processed on the same business day. Our full withdrawal policy can be found in the funding and withdrawal page on our website.

Yes, we allow both hedging and scalping trading strategies. Our spreads and trading conditions are the preferred choice of many day traders and scalpers globally.

This service is coming soon.

CFD Trading brokers use three main business models which differ in the way the transactions are handled, and orders are executed: ECN, STP and Market Makers.

ECN: ECN stands for ‘Electronic Communication Network’, which is simply a technical term that is used to describe how banks and liquidity providers connect to each other to form bid and offer prices. In the CFD Trading industry, it can be used to identify providers who use this type of pricing mechanism in order to offer raw interbank pricing to retail traders. Under this model your broker will stream raw prices and your trades will be offset with another client or liquidity provider or held internally by the broker. This usually results in faster trade execution. This is distinct from order execution, which may result in an offsetting order placed with a liquidity provider.

STP: This term stands for ‘Straight Through Processing’ and is used when a CFD Trading and CFD provider process all trades at market prices obtained from a liquidity provider. This price is simply passed on by the broker. This is not dissimilar to the ECN pricing model in that the price is not altered and there is no dealing desk intervention when the trade is processed; hence, it is known as STP.

We consider ourselves to be a CFD Trading provider offering the ECN pricing model as we source our pricing from external unrelated liquidity providers. These prices are passed on to you with no dealing desk intervention. To provide you with better price certainty and to ensure fast execution speed, we do not hedge each and every position with our liquidity providers. We do this to provide you with a better overall trading experience.

All trades are filled based on the prices we stream on our trading platforms. We adopt a market execution model whereby stop loss and take profits orders are triggered based on their pre-set conditions and executed at the price available at that time. We do not offer guaranteed stop loss orders.

Information regarding our swap rates can be found on our website. They can also be found from within the MetaTrader platform: simply go to Market Watch, right-click on an instrument and select ‘Specifications’. A new window will then open, and the swap rates will be displayed.

Triple swap rates are charged on Wednesday. The reason for this is that spot CFD Trading contracts have a two-day settlement period. For example, a spot CFD Trading contract that occurred on Monday settles on Wednesday, a trade that occurred on Tuesday settles on Thursday, a trade that occurred on Wednesday settles on Friday, but a trade that occurred on Thursday settles on the following Monday. In this example, the trade that occurred on Thursday rolled through the weekend because the banks are closed on Saturday and Sunday. Triple rollover interest is applied to positions held open at 5pm New York time on Wednesday as this time marks the beginning of the new 24-hour trading day (Thursday).

You should note that swap rates can be negative or positive, depending on the CFD pair traded and the prevailing interest rates at that time.

The most common reason is that incorrect prices have been referred to. You must refer to the bid prices to check whether the requested take profit price level on a buy trade has been reached or not. However, in the case of a sell trade, you must refer to the ask prices. It is also important to note that a commission free account has a mark-up on the raw spreads. This spread mark-up does not appear in bid prices recorded on the chart by default.

Our average trade execution speed is around 10 milliseconds on CFD pairs. Our trade servers are in the Equinix LD4 data centres in London. We have cross connects in place with our liquidity providers to ensure faster trading execution speeds.

TradeFills offers Introducing Broker Partnership Program.

Making money trading CFD Trading involves buying lower and selling higher or selling higher and buying back lower. Using leverage means that you can deposit a smaller amount of money to achieve the same buying power as you would have if you bought and sold the CFD outright.

In this example, Sarah deposits $5,000 into her CFD Trading account and nominates the leverage on her account to be 1:100. As a result of leverage, Sarah’s buying power on her $5,000 deposit becomes $500,000. Sarah decides to buy 0.1 lots of the AUD/USD par at a price of 0.99802. Three days later, the price of the AUD/USD is 1.04069 and Sarah decides to close her position. Sarah’s profit is calculated as (1.04069 – 0.99802) 426 pips. As Sarah opened a position of 0.1 lots, she made a profit of $426, or $1 per pip.

Of course, should the AUD/USD have moved against Sarah below the opening price of her trade to a level of 0.97802, Sarah would have incurred a loss on the trade of (0.99802 – 0.95542) 426 pips. As Sarah’s position size was 0.1 lots, she would have incurred a loss of $426 or $1 per pip.

It is important to be aware that when trading CFD Trading you can also incur losses which can be greater than your initial deposit.

CFD Trading is said to be one of the fairest and most transparent markets on earth. This is mainly because of the large number of market participants and sheer size and number of transactions. No one single country or bank can completely control the direction of a CFD.

The main participants in the CFD Trading market are central banks, commercial banks, and investment banks, however, in recent years – since the advent of the internet – accessibility to the CFD Trading market has increased, which has resulted in an increase in the number of non-bank participants. Nowadays, participants also include large multinational corporations, money managers, registered dealers, money brokers and private investors.

The CFD Trading market is a 24-hour market. CFD Trading commences in Wellington, New Zealand and moves around the globe as business days begin in each financial center. The major global financial centers where most CFD Trading takes place are Tokyo, London, and New York. The CFD Trading market opens on Sunday at 10:00pm (GMT) and closes on Friday at 10:00pm (GMT).

The most popular liquid CFD pairs are those from countries with politically stable governments and well-respected central banks. The most popular CFD pairs are those that are paired with the US dollar, these are nicknamed the ‘majors’ and account for around 85% of transactions. The most traded pairs are the EUR/USD, USD/JPY, GBP/USD, AUD/USD, USD/CHF and USD/CAD.

A variety of fundamental and technical aspects can cause an exchange rate to move. The most notable influences include interest rates, inflation, and political stability. Sometimes, governments will buy or sell a CFD to influence its value with a view to having a broader effect on the country’s economy. This is known as ‘central bank intervention’ and can have a significant impact on the value of a CFD. Given the size and diversity of participants, no one single factor can influence the CFD Trading market for any significant length of time.

CFD Trading traders use a variety of trading strategies based on technical and fundamental analysis. Nowadays, technical trading is becoming increasingly popular, and traders are using a variety of technical indicators, such as trend lines, support and resistance levels, and numerous other methods, to identify short-to-medium term trading opportunities. Some traders choose to use fundamental analysis, which revolves around interpreting economic information including news, government reports and sometimes even rumors. Often, however, it is elements outside of technical and fundamental analysis that have the most dramatic effect on CFD prices. This includes events such as central bank intervention, interest rate changes, political change or even war.

No, trading CFD Trading has never been cheaper or more accessible. Traders can now trade on institutional grade pricing with a deposit of as little as $5 and leverage of up to 1:500. It is, however, important to remember that although trading on leverage can maximize profits, it can also amplify losses.

If you cannot see all the instruments in the Market Watch window, simply right click your mouse in the Market Watch area and select ‘show all’.

‘Trade Context is Busy’ is a common MetaTrader error. It occurs because MetaTrader cannot process multiple requests at the same time. To fix this error, simply close and open your MetaTrader trading platform again.

Current swap rates can be found on our swap rates page. Swap rates can also be found within the MetaTrader platform: simply go to Market Watch, right-click on an instrument and select ‘Specifications’. A new window will then open, and the swap rates will be displayed.

Demo accounts will expire after 30 days of inactivity. If the demo account is still active, check that you are using the correct account number, password, and server, which can be found in the email you receive when you first open the account. Alternatively, you may check your platform credentials from your secure Client Area.

The ‘invalid account’ error occurs when your username or password is incorrect. This can also occur if you have selected the wrong server address. Please check your account details and try again.

For expert advisor (EA) to function on MetaTrader, you must click on the ‘Expert Advisors’ button in your Trade terminal.

For you to log in to your trading account, you will need your account number and password. These details were sent to you when you first opened your account.

Once you have your account number and password, simply install the MT4/MT5 platform on your PC and select ‘File’ then ‘Log in to Trade Account’. A login box will then appear in which you will be able to enter your account number, password and select the relevant server.

When typing your password, you should ensure that it is entered correctly. If you are copying and pasting, make sure not to copy any extra spaces over.

You should also ensure that you select the server’s name mentioned in the email containing your login details. If you cannot see the server in the drop-down list, simply type it manually.

You will see your connection status update in the bottom right-hand corner of the platform. If the connections status shows ‘invalid account’, make sure your password was entered correctly. If it shows ‘no connection’, double-check that the server address was entered correctly.

You will see this error message if you try to connect to an incorrect server. You should log in to your mobile app and select the correct server from the list.

An EA can be installed on your trading platform by following the steps below.

Firstly, download and save the EA executable file. Identify whether the file is archived or in its normal format. To perform this check, right-click on the file and select ‘Properties’. At the top, it will say if it is a MetaQuotes Language 4 file. If it is not, it is most likely an archive. If the file is archived or zipped, make sure to unzip the file.

Now, open your MT4 platform. At the menu bar, click ‘File’ and navigate to ‘Open Data Folder’. Double click the ‘MQL4’ folder and open the ‘Experts’ folder. Now go back to where you have downloaded your EA and drag it into the open ‘Experts’ folder.

Once done, close all windows. Restart MetaTrader 4 platform and the EA should appear in your ‘Navigator’ panel.

If your account balance becomes negative, we recommend you contact us on Live Chat or email us at [email protected] to avail negative balance protection.

A trading account is connected to a trading platform. For example, it is not possible to view your MT4 trading account on MT5 platform.

To improve the time it takes for orders to be executed, you can try hosting your trading platform on a virtual private server (VPS). VPS can significantly improve order execution times as they are usually located in the data centre, which has fast and reliable internet connectivity.

An account is considered to be hyperactive when the number of server requests exceeds 5,000 messages per day. We are notified of accounts placing large numbers of requests by our server administrators as they slow down the server’s performance.

Server requests usually come about as a result of an EA being left active. This results in the creation of server messages such as:
“open order”
“close order”
“pending order”
“no money”

Please check your account and make changes to your EA to reduce the number of server messages.

To locate your MetaTrader log files, open your MetaTrader terminal. Go to the ‘File’ menu and open the ‘Data’ folder. A new window will open with the ‘Logs’ subfolder. Within this folder, you will be able to find all the log files, and you may refer to the specific date.

As the platform is installed locally on your computer, we cannot influence how slow or fast it works. There might be several reasons, such as:

1. Too many indicators being installed and used on charts,
2. Too many charts opened at the same time,
3. Any extra software, such as EA,
4. Small RAM on your PC
5. A large influx of data received at your platform

We suggest you install a separate platform and run it without any EA and indicators to see if it fixes the problem. You may also contact our support team, who will be able to troubleshoot the problem for you.

Choosing the right trading account is a critical part of your trading. There is no right or wrong account type. However, choosing the most suitable one entirely depends on your trading style as well as your individual experience. It is recommended that you read the full specifications of each account type before starting to trade.

Depending on the technology you are using, it is quite normal to experience some freezing or delays on your platform during news or other volatile periods, simply because of the influx of data reaching your terminal. To minimize the risk of freezing, it is advisable to use the fastest possible internet connection with the highest possible hardware specifications. Hosting your platform on a VPS instead of your local hard drive would also minimize such occurrences.

To enable notifications on the platform, you can use the inbuilt ‘Notifications’ feature from the MT4/MT5 platform by navigating to the ‘Options’ window.
For the inbuilt feature, go to the ‘Tools’ menu, and click on ‘Options’. Now switch to the ‘Notifications’ tab and update the settings as required.

Platform freezing is common if there is an influx in the amount of data reaching your terminal. Make sure you are on a 4G data or strong WiFi, with a high internet speed.

In CFD Trading, ‘spread’ is the difference between the bid and the ask price.

The minimum lot you can trade with TradeFills is 0.01 lots.

Trading over the internet on the world’s most popular MT4 trading platform, is easy.

Once you have downloaded and installed the trading platform, simply log in and double click on an instrument in the Market Watch screen. In the Order window that appears next, enter your desired trading lots and then click on ‘buy market’ or ‘sell market’. A market execution order will then be processed.

The MetaTrader platform will automatically fill your order providing there are sufficient funds in your trading account. Your open position will appear in the trading terminal and the profit / loss and margin will be calculated in real time according to price movement.

MetaTrader platforms allows pending orders to be set. Pending orders are stored on the trade server and are executed when the conditions set are met.

MetaTrader allows trailing stop orders to be set from within the Trade terminal.

If you have no free margin, your positions will be stopped out. Under certain circumstances, your account balance can also become negative should the losses on the positions stopped out exceed your account balance.

The Deal Confirmation window displays a summary of the order that you have placed, including the order number, quantity (volume) and price the order was filled at. The date and time the order was placed is displayed in the Trade window.

You can generate account statements from within the trading terminal by selecting the ‘History’ tab. Right-clicking within the History area will open a new tab. From here, you will be able to select the time period of the statement that you wish to generate. Right-clicking again will provide you with the option to save the report to disk or in HTML format for viewing in a web browser.

MetaTrader has a real-time position-keeping feature where you are able to see your account balance, equity, margin and free margin in real time in addition to the profit or loss on any open positions. This information can be found within the ‘Trade’ tab inside the Terminal section of the platform. Your account history can be found under the ‘History’ tab in the same area.

There are no limits to the number of trades that you must place each month.

There is no limit on orders, open or pending, on your account at any one time.

The trader may execute using a pending order if they expect the market to go up or down but do not wish to enter until a certain price level is reached; the order will not be filled if price does not reach this level.
A pending order is broken up into six types:
Buy Limit
Sell Limit
Buy Stop
Sell Stop
Buy Stop Limit
Sell Stop Limit

A document will not be approved if it does not meet the AML requirements outlined on our website. Should a document not be accepted by our compliance department, we will send you an email outlining why your document was not accepted.

You can log onto your Client Area from our webpage or from the login link sent to you at the time your account was opened. If you have forgotten your password you can easily reset it.

You can withdraw funds from your trading account by submitting a withdrawal request from your Client Area. There are a number of withdrawal methods available; however, the methods available depend on the deposit method that you used to initially fund your account.

To check out the list of all deposit methods and their respective processing times, click here.

To check out the list of all withdrawal methods and their respective processing times, click here.

Yes, it is possible for a withdrawal request to be declined. Should your withdrawal request be declined, we will send you an email explaining why it was declined and what to do next. If you have any questions, simply respond to the email or contact us on live chat 24/7.

We archive inactive trading accounts after a certain time period. Please note that archived accounts cannot be re-activated. A simple solution, if your account has been archived, is to create an additional trading account from your secure Client Area. If you have funds in that specific account/s, please contact our support team and we will be happy to assist you.

You can view deposits and withdrawals to and from your trading accounts by going to the transaction history page in your Client Area.

You can download the trading platforms we offer from the downloads page in your Client Area.